Membership Matters: How to Work Through Possible App Trouble Spots

Membership Matters: How to Work Through Possible App Trouble Spots
FB Benefits smartphone app helps members take advantage of special discounts

As a Farm Bureau member, you have access to many valuable benefits.  This article is second in a series of articles about the FB Benefit app that was designed to give you quick and easy access to all your member benefits. Technology today is great, but if you are experiencing trouble when attempting to download the FB Benefits app you might become frustrated, give-up or worse, you don’t use it. That’s not good!

Here’s how to work through those trouble spots and download your FREE FB Benefit app.

Trouble:         The app doesn’t recognize my membership number or it says I’m not a member.

 

Solution:        There are several reasons this might happen.

  • Make sure you are using an eight-digit number beginning with a ‘2’

    example: 28079499.

  • If you recently became a member and your membership is in “pending” status the app won’t recognize your membership number. You will have to wait until the membership is active to download the app.

     

    Trouble:         The app shuts down when I try to view my membership card.

     

    Solution:        Make sure the your IOS on the phone is up-to-date.  Turn your phone off and back on. Choose a wifi network with a good connection and download the app. If connected to a wifi with a poor connection, turn off wifi and attempt to download it over cellular data.

     

    Trouble:         I have been using the FB Benefit app and now it doesn’t work.

     

    Solution:        Your membership may have expired.  Pay your membership. Then after 24 hours put in your member number and zip code again, then the app will open. If it still doesn’t open.  Delete the app and reinstall.

This App is available on both Apple and Android devices. The free FB Benefits App includes your membership card, your Farm Bureau Financial Services insurance card, alphabetical and categorical listings of member benefits available in Arizona. It also features a convenient mapping feature to help you identify member benefits near you at any time.

Download the app today to get the most from your Farm Bureau membership!

Editor’s note: For more information on our member benefits including our regional benefits go to Arizona Farm Bureau’s member benefits page online. Or, download the Member Benefits app to your smart phone for easy, everyday access to your benefits.